1. SCOPE & APPLICATION
1.1 These terms apply to all purchases of products (including, without limitation, consumables, hardware and/or software) (“Products”) or services (“Services”) which are sold via our sales team, via email or through this website (“Site”) by: (a) Us, the Seller, Arcdox Ltd, having a place of business at 6 Fern Road, Sandyford Business Park, Sandyford, Dublin, D18 FP98 (references to “us”, “we” or “our” being construed accordingly) to (b) you, the purchaser (references to “you” or “your” being construed accordingly).
1.2 By placing an order with Arcdox you agree to abide by these Terms. If you are a consumer’ (purchasing outside the scope of your business), then these Terms do not affect your statutory rights where these cannot be limited or excluded by applicable law.
1.3 As a consumer, you will have a legal “cooling off period” during which you may cancel your order for any reason without penalty. This period is:
1.3.1 FOR PRODUCTS: to seven (7) working days after the date of delivery of the products.
1.3.2 FOR SERVICES: up to seven (7) working days after the date of us accepting your order.
1.3.3 FOR TRAINING: up to seven (72) working hours before the training start date. As third-party training material would have been ordered and is subject to their return policy.
1.4 Such right to cancel:
1.4.1 Where you order services, if those services commence with your agreement before the cooling off period expires then you have no right to terminate.
1.4.2 – Does not apply to bespoke or customised products made specifically to your order.
1.4.3 – eBook subscription, are subject to third party suppliers (i.e., Whitefrog or Accent) terms and conditions.
1.5 – All cancellation notices including must be in writing by email and addressed to mail@arcdox.com and must be received within the designated time frame.
1.6 – In the case of training courses, ArcDox reserve the right to re-schedule courses if the minimum number requirement has not been met. ArcDox endeavour to give delegates as much notice as possible of courses being re-scheduled. ArcDox will not be liable for any costs incurred by the delegate in the event of a course being re-scheduled. This applies in particular (but is not limited) to any travelling, subsistence or consequential expenses incurred by the delegates.
FOR THE ATTENTION OF:
Purchasing Manager,
ArcDox Ltd., 6 Fern Road, Sandyford Business Park, Sandyford, Dublin, D18 FP98
EMAIL: mail@arcdox.com
The notice will be treated as given on the day it was delivered to the above address (by hand) or registered post or by date of email to the above address.
1.7 If you exercise the above right to cancel, you must take reasonable care of any product(s) in your possession and (at your cost) either: return them to us (or our authorised representatives) or make them available to be collected (as requested). If you have paid in advance, you will be refunded within 30 days of giving the cancellation notice.
1.8 This applies in addition to any rights you have under the applicable returns policy on this site and the Terms below. If you require more information on your rights, you should contact customer support.